MAGICAL TRAVEL DESTINATIONS WITH AN AFRICAN TOUCH
Mada Hotels – Luxury Accomodation and Fine Dining Facilities
Mada Hotels is East Africa's leading hospitaltiy brand offering quality accommodation, luxury holiday and conference solutions. Its collection of 10 unique hotels, resorts, safari lodges and camps, in East Africa (Kenya, Uganda and Tanzania) are in some of the best spots in the world.
The foundation of Mada Hotels is built on a code of conduct, guided by five core principles - Ethical, Innovative, Engaging, Tenacious and Customer Service. This tenet promotes honest propriety, open communication, and constant accountability. Our Guiding Principles ensure that every customer will be treated with dignity and respect. The achievements of Mada Group rely on this ethos for continued prosperity as a company and as individuals.
The long standing team of staff are well trained and professional, yet welcoming and friendly; they are completely focused on delivering exceptional customer service.
At Mada Hotels, we believe in ensuring the customer has friendly atmosphere and a more comfortable stay.
In an era wherein almost most hotels offer the same rooms, the same amenities, the same rates and even the same food and dining menu, a key differentiator would be how you engage with your guests during their stay.
We are always empowered to be respectful, listen to the guest, be principled and most importantly be centered on keeping our commitments.
Whether inside the hotel or going around town, we provide you with the unmatched feeling of comfort and convenience. Equipped with all the necessary components for a delightful visit, Mada Hotels will function as your direct link to the city. Our friendly staff will promptly assist you with your needs and desires. Car rentals, babysitting service, medical care, laundry, dry cleaning…we’ll take care of the details so you can just sit back, relax and enjoy your stay.
Code of Ethics
The Mada Hotels Group is committed to maintaining a high standard of business ethics, honesty and integrity in line with its Responsible Business programme encompassing social, ethical and environmental responsibility.