PRIVACY POLICY

Our Commitment to Your Privacy

Welcome to The Mada. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our property.

1. Information We Collect

We may collect personal information from you in a variety of ways, including:

• Personal Identification Information: Name, email address, phone number, passport or ID details, and payment information when you make a reservation.
• Stay Information: Arrival and departure dates, special requests, and service preferences.
• Event Information: Details related to event planning, including guest lists and vendor information.
• Technical Data: Information collected through cookies when you visit our website.

2. How We Use Your Information

We use the information we collect for various purposes, such as to process your reservations, provide and personalize our services, communicate with you, send promotional materials (with your consent), and to improve our website and guest experiences.

3. Information Sharing & Disclosure

We do not sell or trade your personal information. We may share your information with trusted third-party vendors who assist us in operating our business (e.g., payment processors) or when required to do so by law.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored on secure servers, and sensitive information is encrypted to protect your privacy.

5. Your Rights

You have the right to access, update, or request the deletion of your personal information. To exercise these rights, please contact us using the details below.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@madahotels.com.